She is a well known gossip, and has great affection for Trevor, the bus driver (something which poor Trevor is too shy to act upon). She only visited occasionally (hailing from Newtown fire station), and in the new series, she works at Pontypandy fire station full-time. Tom Thomas is an Australian Mountain Rescuer and Pilot who runs the Pontypandy Mountain Rescue Centre.

P. Jones is a robotic bin when to have Sam's plan he was to do to stop people to vehicles in the episode 'The Great Inventor'.

In Series 6, Tom helps the fire brigade with emergencies more often, mostly having a few non-speaking roles, like in the episodes Poorly Penny, Three Legged Race and Danger by the Double.

Tom was introduced in Series 5; and also appears in Series 6 onwards, including the feature-length specials.

Arnold McKinley is the new fireman introduced in the latest feature-length special "Heroes of the Storm". Sarah and James Jones are the relatively well-behaved six-year-old twins of Charlie and Bronwyn, niece and nephew of Fireman Sam. e. insulting each other, having arguments, and sometimes being the cause of an emergency, but it is made clear they still care for each other). The BBC received more than 1,000 complaints and forwarded them to Channel 5 as the BBC has not aired Fireman Sam since 2008. Disused Gold Mine is a disused mine at the end of the Pontypandy Mountain Railway there are many underground caves which are prone to flooding.

Charlie Jones is a fisherman, Bronwyn's husband, Fireman Sam's brother and father of Sarah and James. It was interspersed with scenes of children learning about fire safety with Gary Lewis, the actor playing Fireman Sam in the stage show.Wallaby 1 is the former Pontypandy's Mountain Rescue helicopter from Series 5- 10 and was piloted by Tom Thomas. The station now has a sitting room, briefing room, control room, kitchen and dining room and there are two poles. In Snap and Spot, it was revealed that Tom is a best friend of Krystyna Kaminski, when they were cadets and received their pilot qualifications a while ago and Krystyna also stated that it was not the first time she had pulled Tom off the side of the cliff.